Returns

Not satisfied with your purchase? You have 14 days after receiving your order to let us know that you want to return it. The 14 days start the day after you receive your order. After registering your return, you have another 14 days to send the items back to us.

How to return your package:

  1. Register your return online using the button below. You will receive a confirmation by email.
  2. Pack the items and write your order number on a note in the package. You can return multiple orders in one package; just mention all order numbers.
  3. Send the package within 14 days of registering your return, at your own cost and via the courier of your choice, to our return address (this is not a visiting address):

Rocky Label
Meerheide 280
5521DW Eersel

 Register your return

NOTE:

Make sure your package is not sent to a service point, otherwise we cannot receive it. All return orders must be sent via official postal services and cannot be delivered personally to our return address. We do not collect return orders from pick-up points.

What are the return and shipping costs?

Return shipping costs depend on the courier, and unfortunately we have no control over these fees.

Return shipping costs are the responsibility of the customer. Rocky Label does not accept returns via cash on delivery.

You are always responsible for your return. Keep the tracking number of your return package until you receive confirmation from us that your return has been safely received at our warehouse.

If you have any questions about returns, feel free to contact us.

Exchanges:

Option 1: When registering your return, mention which size/item you would like instead. Once we’ve received your return, we’ll send the correct size/item free of charge, if it’s in stock. If the size/item is out of stock, we’ll process the return as a normal return. NOTE: For exchanged items, we will charge the shipping cost.

Option 2: Order the correct size/item yourself to make sure it doesn’t sell out. Simply return the wrong size to us, and we’ll process it as a normal return.

Return processing:

Once your package arrives, we will process it as soon as possible. You will receive an email once your return has been processed.

We refund the purchase amount within 14 days after you registered your return, using the same payment method used for the original transaction. We may wait with the refund until we have received the items or you have shown proof that you sent them back. There are no additional charges.

If you chose to pay later, we will cancel the invoice and you’ll receive a new invoice/information from Klarna.

Return conditions:

Returns are only possible if the items:

  • Are in undamaged condition, not worn or washed.
  • Have the original labels and packaging attached.
  • Do not have food stains, makeup stains, body odors, animal hair, or any smells.
  • Have not been subject to an attempt to repair a defect.

The shipping risk and return shipping costs are the responsibility of the buyer. Insufficiently or non-postage paid return shipments will not be accepted by us. If the return conditions are not met, we reserve the right to send the shipment back to you and charge you for the shipping costs.

Warranty conditions:

The warranty is void after washing the items!

If your item is defective upon arrival, email us within 2 days of receiving your order.

The warranty is valid only within the warranty period and if the complaint is valid. A complaint is NOT valid in the following cases:

  • Improper use or negligent maintenance
  • Intentional or careless damage, such as water damage, drop, and/or impact damage
  • No washing warranty
  • No warranty on stones and sequins
  • Exceptional wear

These return conditions have been in effect since November 2, 2026.